Some people cringe at the thought of receiving customer complaints. But what if you saw it as an opportunity to inspire client loyalty instead? The way you respond to clients’ complaints can make or break a relationship, determining just how much longevity you can have with some of your customers. While you may think that some clients are particularly testy, your approach to customer service can make all the difference, especially once a mistake has been made and/or a complaint has been lodged. Glenn Ross, an AllBusiness.com blogger, offers two tips in recovering from client grievances in a post entitled “Two Things to Remember in Resolving Customer Service Complaints.”
